Privacy & Terms.
Written as plainly as we could. If anything here is unclear, call or text (509) 255-3296 or email info@pristinesudsmobiledetailing.com.
Privacy Policy
Last updated September 11, 2026
This policy explains what information Pristine Suds Mobile Detailing ("Pristine Suds," "we," "us") collects when you use pristinesudsmobiledetailing.com or book our services, how we use it, and the choices you have.
Information we collect
Information you give us. When you request a booking, request a fleet demo, join our priority list, or contact us, we may collect:
- Your name, phone number, and email address
- The service address where your vehicle will be detailed
- Vehicle details such as year, make, model, color, size, and condition
- Photos you send us of your vehicle
- Your requested date and time, selected services, and any notes
- For fleet requests: company name, number and type of vehicles, and scheduling preferences
Payment information. Deposits and payments are invoiced and processed through Square. We do not store full card numbers on our systems. If you pay by ACH, we use the account details only to process that payment.
Information collected automatically. Like most websites, our hosting provider (Netlify) may log basic technical information such as your IP address, browser type, and pages visited.
Analytics cookies. We use Google Analytics to see which pages people visit and which pages lead to bookings. Google Analytics sets cookies and collects your approximate location, device, browser, and the pages you view on this site. We use it to improve the site and our advertising. We do not sell your data.
Google services on this site. Our fonts load from Google Fonts, and our service area page can show a Google Map — the map only loads if you click to load it, so Google sets nothing there unless you ask for it. Our booking page may show a Google Calendar scheduling window. In each case your browser connects to Google and Google's own privacy policy applies.
How we use your information
- To schedule, confirm, perform, and follow up on your service
- To communicate with you by phone call, text message, or email about your appointment, quote, or questions
- To collect deposits and payments and keep business and tax records
- To send priority-list emails if you signed up (you can unsubscribe at any time)
- To improve our services and our website
- To comply with legal obligations and protect our rights
Text messages
If you give us your phone number, you agree that we may call or text you about your booking, quote, or service. Message and data rates may apply. We will not send you marketing text messages without your separate consent. Reply STOP to any text to opt out of further messages.
Photos of your vehicle
We may photograph your vehicle before and after service for our records and to show our work. When we share photos publicly, we avoid showing license plates, addresses, and personal belongings. If you don't want photos of your vehicle used publicly, just tell us and we won't use them.
How we share information
We do not sell or rent your personal information. We share it only:
- With service providers that help us run the business, such as Square (invoicing and payments), Google Calendar (appointment scheduling), form handling, and email, and only as needed for them to provide those services
- When required by law, or to protect the rights, safety, or property of our customers, our business, or others
- As part of a sale, merger, or transfer of the business, in which case this policy would continue to apply to your information
How long we keep it
We keep your information as long as needed to provide services, maintain business, tax, and accounting records, resolve disputes, and meet legal requirements. After that, we delete it or keep it in a form that no longer identifies you.
Security
We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Your choices
- You can ask to see, correct, or delete the personal information we hold about you.
- You can unsubscribe from priority-list emails using the link in any email or by contacting us.
- You can opt out of texts by replying STOP.
To make a request, contact us using the details below. We may need to verify your identity before acting on it.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it last changed.
Contact
Pristine Suds Mobile Detailing · Tri-Cities, Washington
Phone: (509) 255-3296 · Email: info@pristinesudsmobiledetailing.com
Your data
What we hold, where it lives, and how to have it deleted
There are no accounts or logins on this site, and we don't run a customer database of our own. What you send us lives in three places:
- Netlify — form submissions (booking requests, fleet demo requests, priority-list signups)
- Google Calendar — your appointment, if you booked a time
- Square — invoices and payment records, which we keep as long as tax and accounting rules require
We only ask for what the job needs: how to reach you, what vehicle it is, where it's parked, and when you want us. You can ask to see, correct, or delete your information at any time using the form below, by emailing info@pristinesudsmobiledetailing.com, or by calling or texting (509) 255-3296. We'll confirm when it's done. Payment and invoice records we're required to keep for tax purposes are the one exception, and we'll tell you if that applies.
Terms of Service
Last updated September 11, 2026
These terms apply when you book or receive services from Pristine Suds Mobile Detailing. By submitting a booking request, paying a deposit, or having us perform a service, you agree to these terms.
1. Services
We provide mobile auto detailing at the location you give us. Our packages, add-ons, and step-by-step process are described on our Pricing & Services page. Results depend on your vehicle's age, materials, and condition.
2. Pricing, quotes, and condition-based services
- Package and add-on prices are posted on our website and vary by vehicle size.
- Condition-based add-ons (pet hair, bug/tar/sap, dirt and mud, and deep stain removal) are priced by severity (Light, Moderate, or Heavy). We confirm the tier with you from photos or your description before the appointment. They are always booked together with a core package.
- Estimates shown on our booking page are estimates. If your vehicle's condition on arrival is significantly different from what was described, we will explain any price change before starting the additional work, and you may decline it.
3. Deposits
A $15 deposit is required to reserve an appointment. We send it as a Square invoice, and it is credited toward your final invoice.
4. Cancellations and no-shows
- Cancel more than 24 hours before your appointment: your deposit is refunded in full.
- Cancel within 24 hours of your appointment: your deposit is non-refundable.
- No-show: your deposit is forfeited, and an additional charge of up to 50% of the quoted service price may apply.
- If we reschedule because of weather or another issue on our side, your deposit carries over to the new appointment.
5. Payment, taxes, and fees
- The remaining balance is due when the service is completed.
- Washington sales tax (currently 8.8% locally) applies to all services.
- Card payments include a 2.6% processing fee. There is no fee for cash or ACH.
- Service within Kennewick, Pasco, Richland, and West Richland has no travel fee. A $25 flat travel fee applies outside the Tri-Cities, including Burbank, Benton City, and Prosser.
6. Your responsibilities
- Provide access to the vehicle and a standard power outlet at the scheduled time.
- Make sure we're permitted to work at the service location (for example, with your HOA, landlord, or property manager).
- Remove valuables and personal items before we arrive. We are not responsible for items left in the vehicle.
- Tell us about known issues before we start, such as damaged or repainted paint, loose trim, aftermarket parts, leaks, or electrical problems.
7. Pre-existing conditions and limits of detailing
We may note or photograph existing damage before starting. Detailing cleans and protects. It does not repair chips, scratches, dents, worn or torn materials, or failing clear coat, and some stains and odors may not fully come out. Cleaning can also reveal pre-existing damage or loosen parts that were already failing, such as weak trim, emblems, or peeling paint. We are not responsible for those pre-existing conditions.
8. Weather and right to refuse service
We may pause or reschedule for weather or unsafe conditions. We may decline or stop work on vehicles that present a health or safety hazard, such as biohazards, mold, or dangerous substances, or where the work area is unsafe.
9. Satisfaction and damage claims
Please review the vehicle with us during the walkthrough and tell us about any concerns before we leave, so we can address them on the spot. If you notice something afterward that you believe we caused, contact us within 24 hours with photos. We'll review it in good faith and, where we're responsible, make it right. We are licensed and insured.
10. Fleet and commercial services
Recurring fleet or commercial services may be covered by a separate written agreement, which controls if it conflicts with these terms. Free demo washes are provided with no obligation to purchase.
11. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid for that service, and we are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits any rights you have that cannot be limited under Washington law.
12. Governing law
These terms are governed by the laws of the State of Washington. Any dispute will be handled in the courts of Benton County, Washington, unless the law requires otherwise.
13. Changes
We may update these terms from time to time. The version posted when you book applies to that booking.
Contact
Phone: (509) 255-3296 · Email: info@pristinesudsmobiledetailing.com